Bob Weber, a respected speaker and trainer, will lead this workshop. A 2 hour power-packed Bullet Proof® Manager seminar.

Zig Ziglar on "The Importance of Positive Attitudes"

• What characteristics do we look for in the perfect hire?
• How to build positive attitudes in our workforce.
• 2 studies on success by Harvard and Carnegie.
• Examples of building a winning attitude in your people.

Dr. John Tickell on "How to Deal with Stress"

• Found his business clients' medical problems were caused by stress.
• Stress is predictable and preventable.
• How do we as managers create stress for our employees?
• How well do we handle stress?

Bob Johnson on "How to Deal with a Poor Performer"

• The tough part of conducting performance reviews.
• The cost of poor communication.
• 4 key principles with a huge payback.

Jim Cathcart on "Leadership"

• Differentiating between, skills, knowledge and talents.
• The importance of understanding a person's "nature"
• Manage things and lead people

Lisa Ford on "Customer Service"

• Why customer loyalty is important.
• The cost to acquire new customers.Ways we can retain more of our customers using 1/3 + 1 Rule.